Shipping
We're a small online business run by a husband-and-wife team. Every order is picked, checked and packed carefully at our fulfilment address, then sent straight to your door.
At a glance
| Delivery area | United Kingdom only |
|---|---|
| Delivery time | 3–8 business days (4–10 business days (Highlands, NI & Islands)) |
| Shipping cost | Free UK delivery on every order |
| Dispatch time | Orders dispatched within 1–3 business days of payment |
| Courier(s) used | Royal Mail / tracked UK courier |
How your order is processed
Order placed
You place your order online and choose your delivery address at checkout.
Payment confirmed
Your payment is securely processed by Stripe. We never see or store your card details.
Order packed at our fulfilment address
We pick, check and pack your items by hand at our private storage and fulfilment address in Morecambe.
Dispatched with tracking
Your parcel is handed to our courier and a tracking number is emailed to you.
Delivered
Your order arrives at the address you provided, ready to unwrap.
Delivery times
Delivery times are estimates, not guarantees. They can vary during busy periods such as bank holidays and the run-up to Christmas. We dispatch orders Monday to Friday; orders placed after 14:00 GMT (London), or over a weekend, are processed on the next working day.
| Most UK destinations | 3–8 business days |
|---|---|
| Highlands, Northern Ireland & Islands | 4–10 business days (Highlands, NI & Islands) |
Tracking your order
We use a tracked service on every order. As soon as your parcel is dispatched, we'll send a tracking link or number to the email address you used at checkout.
You can also visit our Track Order page if you need a quick way to get in touch about a delivery.
Delayed or lost parcels
If your parcel hasn't arrived within the estimated delivery window, please contact us with your order number. We'll check the tracking details, open a claim with the courier if needed, and keep you updated.
If your parcel arrives damaged, please email us photos of the item and packaging within 48 hours of delivery and we'll arrange a replacement or a full refund.
Delivery address & availability
We currently deliver to addresses within the United Kingdom only. Capitun is an online-only business — we don't have a shop, showroom or collection point. Orders are shipped directly to the address you enter at checkout. Our fulfilment address in Morecambe is private storage and is not open to the public.
Questions about delivery?
We're a small family-run team and we read every message. If anything about shipping is unclear, get in touch and we'll help.
- support@capitun.shop
- Phone
- +44 7512 379551 (Mon–Fri · 9:00–17:00)
- More help
- Visit our Contact page
- Fulfilment address
- Unit 5 Southgate, Morecambe, LA3 3PB, United KingdomPrivate storage & fulfilment address used for shipping and correspondence only — not a shop open to the public. Please don't visit in person.