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CAPITUN
Policy

Privacy Policy

How we collect, use and look after your personal data — written in plain language and in line with UK data protection law.

Who we are

Capitun is a small, family-run, UK-based online business selling home décor. We trade as a sole trader, not as a registered limited company, and we are not VAT-registered. The data controller for any personal data collected through this website is Capitun, operating from Unit 5 Southgate, Morecambe, LA3 3PB, United Kingdom. This address is used for storage, correspondence and returns only — it is not a shop or showroom open to the public.

For any privacy-related questions, you can email us at support@capitun.shop or call +44 7512 379551.

What personal data we collect

We collect only the information we need to process your order and support you:

  • Order details: your name, delivery address, billing address, email address and phone number (if you choose to provide one).
  • Payment information: payments are handled by Stripe. We do not receive or store your full card number, CVV or authentication details.
  • Order history: records of what you bought, when, and any delivery or support issues connected with your order.
  • Contact form submissions: anything you send us through our contact form or by email, including your name and email address.
  • Technical data: anonymised analytics and cookie data to help us understand how the site is used. See our Cookie Policy for more.

How we use your data

We use your personal data for the following purposes:

  • To process, fulfil and deliver your order.
  • To respond to your enquiries and provide customer support.
  • To keep legally required business and tax records.
  • To improve our website using aggregated, non-identifying analytics.
  • With your consent, to send occasional marketing emails you can unsubscribe from at any time.

We do not sell your personal data, and we do not use it for automated decision-making or profiling.

Payment data

All payments on Capitun are processed securely by Stripe. Stripe collects your payment details directly on our behalf, and we never see or store your full card number. Stripe is responsible for handling payment data in line with its own privacy and security standards. If you have questions about how Stripe handles your data, you can read Stripe’s privacy policy on their website.

Cookies

We use a small number of cookies and similar technologies to keep the site working, remember your basket, and understand how visitors use the site. For a full list of the cookies we use and how to manage them, please see our Cookie Policy.

How long we keep your data

We keep order records for as long as required by UK tax and consumer law — typically six years. Marketing contact data is kept until you unsubscribe or ask us to delete it. Once we no longer have a legal reason to keep your data, we securely delete or anonymise it.

Your rights

Under UK GDPR, you have the right to access, correct, delete or restrict the use of your personal data. You also have the right to object to processing and to withdraw consent for marketing at any time. If you would like to exercise any of these rights, or if you have a complaint about how we handle your data, please contact us using the details below.

Third parties we share data with

We share only the minimum information necessary to run our business and fulfil your order. This includes:

  • Stripe: to process payments securely.
  • Courier and delivery partners: to deliver your order to the address you provide. The specific courier may vary, but your details are shared only for delivery purposes.
  • Website hosting and analytics providers: to keep the site running and to help us understand its use in anonymised form.

We do not share your data with any other third parties for marketing purposes.

How to contact us about privacy

If you have any questions about this Privacy Policy, or would like to exercise your data rights, please get in touch: