Shipping Policy
Last Updated: August 14, 2026
At Capitun, we are committed to providing our customers with a straightforward, reliable and transparent delivery experience.
This Shipping Policy explains where we deliver, how orders are processed, delivery times, shipping costs and what to do if you experience a delivery issue.
1. Shipping Destination
We currently deliver orders to addresses within the United Kingdom only.
At this time, we do not offer international shipping.
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2. Free UK Delivery
We offer FREE standard delivery throughout the United Kingdom.
Standard UK Delivery
Shipping cost: FREE
Processing time: 1–2 business days
Transit time: 2–5 business days
Estimated total delivery time: 3–7 business days
There are no standard delivery charges added to your order at checkout.
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3. Order Processing
Orders are normally processed within 1–2 business days.
Our standard order processing days are:
Monday – Friday
Orders are not normally processed on weekends or UK public holidays.
Once your order has been processed and dispatched, it enters the delivery stage.
Order Cut-Off Time
Our standard order cut-off time is:
2:00 PM GMT
Orders placed after 2:00 PM GMT may be processed on the following business day.
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4. Estimated Delivery Time
After processing, standard UK delivery normally takes approximately 2–5 business days.
Therefore, the estimated total time from placing an order to delivery is:
3–7 business days
This estimate includes:
1–2 business days for processing
+
2–5 business days for transit
Delivery estimates are provided for guidance and are not a guaranteed delivery date.
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5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your:
Full name
House or building number
Street name
Town/City
County, where applicable
Postcode
If you notice an error in your delivery address, please contact us as soon as possible.
We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
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6. Order Confirmation
After successfully placing your order, you will receive an order confirmation containing the relevant order details.
Please keep this confirmation for your records.
If you do not receive an order confirmation, please contact our customer support team.
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7. Dispatch Confirmation & Tracking
When tracking information is available for your order, the relevant tracking details may be provided after dispatch.
Tracking availability can depend on the delivery service used for the order.
If tracking information is provided, please allow some time for the tracking system to update after dispatch.
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8. Delivery Delays
Although we aim to deliver within the estimated 3–7 business day timeframe, occasional delays can occur.
Delays may result from circumstances such as:
Courier delays
Severe weather
Public holidays
Operational disruptions
Incorrect or incomplete address information
Unexpected transportation issues
Other circumstances outside our reasonable control
If your order has not arrived within the expected delivery timeframe, please contact us and we will assist you in checking the status of your order.
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9. Missing Orders
If you believe your order is missing or has not arrived within the expected delivery timeframe, please contact us.
Please provide your:
Order number
Full name
Delivery postcode
We will review the available delivery information and assist with the next steps.
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10. Damaged Packages
If your order arrives with visible damage, please contact us as soon as reasonably possible.
Where necessary, we may request photographs showing:
The outer packaging
Any visible damage
The product
The shipping label
This information can help us investigate the issue and determine the appropriate solution.
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11. Incorrect or Incomplete Address
Capitun is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.
If an order is returned because the delivery address was incorrect or incomplete, please contact us so we can review the available options.
Any additional delivery arrangements, where applicable, will be discussed with the customer before further charges are applied.
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12. Failed Delivery Attempts
If a delivery attempt is unsuccessful, the delivery service may provide instructions regarding another delivery attempt or collection.
Customers should follow the instructions provided by the delivery service where applicable.
If you need assistance with an unsuccessful delivery, please contact our customer support team.
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13. UK Public Holidays
Our standard processing schedule is Monday–Friday.
UK public holidays may affect order processing and delivery times.
If an order is placed immediately before or during a public holiday period, additional processing or transit time may be required.
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14. Delivery Times Are Estimates
The 3–7 business day delivery timeframe is an estimated timeframe and should not be interpreted as a guaranteed delivery date.
We will make reasonable efforts to process and dispatch orders within the stated timeframes.
However, circumstances outside our reasonable control may occasionally affect delivery.
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15. Changes to Delivery Information
If we make changes to our delivery services, shipping destinations, delivery costs or estimated delivery times, this Shipping Policy may be updated accordingly.
The latest version will always be published on this page.
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16. Customer Support
If you have any questions about shipping, delivery or an existing order, our customer support team is available to assist.
Customer Support
Email: support@capitun.shop
Phone: +44 7512 379551
Opening Hours:
Monday – Friday
9:00 AM – 5:00 PM
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.
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17. Your Consumer Rights
Nothing in this Shipping Policy is intended to limit or exclude any rights you may have under applicable UK consumer law.
For online purchases, UK rules include requirements concerning delivery arrangements and timing, and goods generally must be delivered within 30 days unless another timeframe has been agreed with the customer.
Our estimated delivery timeframe of 3–7 business days is intended to provide customers with a clear expected delivery window.
For information about cancellations and refunds, please refer to our Refund & Returns Policy. UK guidance states that qualifying online customers generally have a 14-day cancellation period after receiving goods, subject to applicable exceptions.
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Quick Delivery Summary
Delivery Information
Details
Delivery Area
United Kingdom
Standard Delivery
FREE
Processing Time
1–2 business days
Transit Time
2–5 business days
Estimated Delivery
3–7 business days
Order Cut-Off
2:00 PM GMT
Processing Days
Monday – Friday
International Shipping
Not currently available
