Privacy Policy
Last updated: 13 August 2026
CAPITUN respects your privacy and is committed to protecting the personal information you provide when using our online store.
This Privacy Policy explains what information we collect, why we collect it, how we use it, how it may be shared with service providers, and the choices available to you.
CAPITUN operates as an online retail store serving customers in the United Kingdom and sells home and kitchen products through its website.
By using our website or placing an order, you acknowledge that your information may be processed as described in this Privacy Policy.
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1. Information We Collect
Depending on how you use our website, we may collect the following information:
Information You Provide
When you place an order, contact us or use certain features of our website, we may collect:
First and last name
Billing address
Delivery address
Email address
Telephone number, where provided
Order information
Products purchased
Payment and transaction information
Information you provide when contacting customer support
We only request information that is reasonably necessary to provide our services and process your order.
Payment Information
Payments are processed through our secure payment provider, Stripe.
CAPITUN does not need to store your complete payment card number or CVC on its own website.
Payment information is processed by Stripe in accordance with Stripe’s own privacy and security practices.
We may receive information such as:
Payment status
Transaction reference
Payment amount
Currency
Payment method type
Stripe payment or transaction identifier
We use this information to process and manage your order.
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2. How We Use Your Information
We may use personal information to:
Process and fulfil orders
Process payments
Deliver products
Provide order confirmations
Send delivery and order updates
Handle returns and refunds
Respond to customer enquiries
Provide customer support
Maintain customer and order records
Detect and prevent fraud or misuse
Improve our website and services
Maintain website security
Comply with legal and regulatory obligations
Measure advertising and website performance where applicable
We do not use your personal information for purposes unrelated to the operation of our business unless we have a lawful basis to do so.
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3. Legal Basis for Processing
Where applicable under UK data protection law, we process personal information using appropriate lawful bases, which may include:
Contract
Processing may be necessary to process your order, arrange delivery, handle payment and provide services you have requested.
Legal Obligation
We may process information where necessary to comply with applicable legal, accounting, tax, regulatory or other obligations.
Legitimate Interests
We may process certain information where necessary for legitimate business purposes, such as maintaining website security, preventing fraud, improving our services and managing our business, provided those interests do not override your rights.
Consent
Where consent is required, such as for certain optional marketing communications or non-essential cookies, we will request consent where appropriate.
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4. Order and Account Information
When you place an order, we retain relevant information needed to:
Process your purchase
Fulfil your order
Provide customer support
Handle returns and refunds
Maintain appropriate business records
Meet legal and accounting requirements
We do not require you to provide information that is unnecessary for completing your purchase.
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5. Cookies
Our website may use cookies and similar technologies.
Cookies may be used for purposes including:
Essential website functionality
Shopping basket functionality
Checkout functionality
Security
Remembering preferences
Understanding website usage
Measuring website performance
Measuring advertising performance, where applicable
Some cookies are necessary for the website to function and cannot reasonably be disabled without affecting essential services.
Where consent is required for non-essential cookies, we will provide appropriate cookie controls.
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6. Analytics and Advertising
We may use analytics and advertising technologies to understand how visitors interact with our website and to measure the performance of our advertising campaigns.
These technologies may include services such as:
Google Analytics
Google Ads
Google Tag Manager
Google Merchant Center-related measurement technologies
Where these technologies process personal information or use non-essential cookies, we will apply the appropriate consent and privacy controls where required.
Advertising and analytics providers may process information in accordance with their own privacy policies.
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7. Google Services
Where Google services are used on our website, information may be processed by Google to provide measurement, analytics or advertising-related services.
This may include information such as:
Website interactions
Device and browser information
Advertising identifiers
Conversion information
Pages visited
General technical information
We use these services to understand website performance and measure the effectiveness of our advertising.
Where required, we obtain appropriate consent before using non-essential tracking technologies.
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8. Sharing Information With Service Providers
We may share relevant information with trusted service providers where necessary to operate our online store.
These providers may include:
Payment processors such as Stripe
Website hosting providers
WooCommerce and WordPress service providers
Delivery and fulfilment providers
Website analytics providers
Advertising and measurement providers
IT and security providers
Professional advisers where necessary
We only share information that is reasonably necessary for the relevant service or legal purpose.
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9. Stripe
Our online payments are processed through Stripe.
When you make a payment, relevant payment and transaction information may be processed by Stripe.
Stripe may process information in accordance with its own privacy policy and security requirements.
CAPITUN does not request or store your complete card number or CVC as part of the normal checkout process.
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10. Delivery Information
To fulfil your order, we may provide necessary information to delivery or fulfilment providers.
This may include:
Recipient name
Delivery address
Postcode
Contact information where necessary
Order or delivery reference
This information is used to deliver your purchase and provide relevant delivery services.
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11. Customer Support
If you contact CAPITUN, we may retain the information contained in your enquiry so that we can:
Respond to your question
Investigate an issue
Provide customer support
Manage a return or refund
Maintain an appropriate record of customer communication
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12. Marketing Communications
We will only send marketing communications where we have an appropriate lawful basis to do so.
If you receive marketing emails from us, you may unsubscribe using the unsubscribe option included in the communication or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending essential transactional communications, such as order confirmations, delivery updates or information relating to your purchase.
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13. Data Security
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Loss
Misuse
Alteration
Unauthorised disclosure
Our website uses HTTPS/SSL encryption.
Payment processing is handled through secure payment infrastructure provided by Stripe.
However, no online system can be guaranteed to be completely secure.
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14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Some information may need to be retained for longer periods where required for:
Accounting
Tax
Legal obligations
Fraud prevention
Dispute resolution
Business records
When information is no longer required, we will take reasonable steps to delete or securely dispose of it where appropriate.
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15. International Data Processing
Some service providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.
Third-party providers may also have their own international data processing arrangements.
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16. Your Privacy Rights
Depending on the circumstances and applicable UK data protection law, you may have rights including:
The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion of certain information
The right to restrict certain processing
The right to object to certain processing
The right to data portability in applicable circumstances
The right to withdraw consent where processing is based on consent
Some rights are subject to legal limitations and exceptions.
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17. How to Make a Privacy Request
If you would like to exercise a privacy right or ask a question about how your information is handled, please contact CAPITUN using the contact information provided on our website.
Please provide enough information for us to identify your request and, where appropriate, verify your identity.
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18. Children’s Privacy
Our online store is intended for general consumers and is not specifically directed at children.
We do not knowingly request or collect personal information from children for purposes unrelated to providing our services.
If you believe a child has provided personal information to us without appropriate permission, please contact us so that we can review the situation.
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19. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
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20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
Our services
Our website
Payment providers
Analytics or advertising technologies
Legal requirements
Data processing practices
The latest version will always be published on this page with the relevant update date.
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21. Contact CAPITUN
If you have questions about this Privacy Policy, your personal information or how we process your data, please contact us using the contact details displayed on our website.
CAPITUN
Online Home & Kitchen Retailer
United Kingdom
Customer Support:
Please use the contact details provided on our Contact Us page.
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22. Your Trust
CAPITUN is committed to handling customer information responsibly and transparently.
We aim to collect only information that is reasonably necessary, use it for legitimate business purposes, protect it appropriately and provide customers with clear choices regarding their information.
CAPITUN — Home & Kitchen
Serving customers across the United Kingdom.
Need Help?
Need help with your order, delivery, payment or returns? Our customer support team is happy to assist you.
CAPITUN
Unit 5 Southgate, Morecambe, LA3 3PB, United Kingdom
📞 +44 7512 379551
✉️ support@capitun.shop
Customer Support: Monday–Friday, 09:00–17:00
This is our business correspondence and returns address and is not a customer-facing retail store or walk-in location.
