Frequently Asked Questions
CAPITUN — Home & Kitchen
Find answers to common questions about our products, orders, payments, delivery and returns.
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About CAPITUN
What is CAPITUN?
CAPITUN is an online retail store specialising in home and kitchen products for customers in the United Kingdom.
We source products from trusted suppliers and resell them through our online store.
We are an online-only retailer and do not operate a customer-facing retail shop or showroom.
What products do you sell?
Our range focuses on home and kitchen products, including kitchen appliances, cooking products, cleaning appliances, small domestic appliances and selected home accessories.
Our range may include products from recognised brands such as Ninja, Philips and Shark.
Are you the manufacturer of the products?
No. CAPITUN operates as a retailer.
We purchase products from suppliers we trust and resell them to customers. The products are manufactured by their respective manufacturers and brands.
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Ordering
How do I place an order?
Choose the product you would like to purchase, add it to your basket and proceed to checkout.
Enter your delivery and payment information, review your order and complete the payment through our secure Stripe checkout.
Can I buy products directly from CAPITUN?
Yes. Products available on our website can be purchased directly through our online checkout, subject to availability.
Will I receive an order confirmation?
Yes. After a successful purchase, you will receive an order confirmation using the contact information provided during checkout.
If you have completed payment but have not received confirmation, please contact our customer support team.
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible.
If the order has not yet been dispatched, we will make reasonable efforts to cancel it.
If the order has already been dispatched, our Returns & Refund Policy may apply.
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Payment
How can I pay?
Payments are processed securely through Stripe.
The payment methods available at checkout may include Visa, Mastercard, American Express and other payment methods supported by Stripe.
Is payment secure?
Yes. Payments are processed through Stripe’s secure payment infrastructure and our website uses HTTPS/SSL encryption.
CAPITUN does not require customers to send complete card details by email or customer support.
What currency do you use?
CAPITUN prices and payments are displayed in British Pounds Sterling (GBP / £).
What happens if my payment fails?
If a payment is declined or cannot be completed, your order may not be confirmed.
Please check your payment details or try another payment method available at checkout.
If the problem continues, contact our customer support team.
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Delivery
Do you deliver across the UK?
Yes. CAPITUN currently focuses on deliveries within the United Kingdom.
Is UK delivery free?
Yes. Free UK Delivery is available according to our current delivery policy.
How long does delivery take?
Our current estimated delivery timeframe is:
Processing: 1–3 business days
Transit: 2–5 business days
Estimated delivery: 3–8 business days
Orders are normally fulfilled Monday–Friday.
What is the order cut-off time?
Our current order cut-off time is 2:00 PM.
Orders placed after the cut-off may be processed on the next applicable business day.
Are weekends counted as processing days?
No. Our normal fulfilment schedule is Monday–Friday.
Weekends and applicable non-business days are not normally counted as processing or fulfilment days.
Can delivery take longer than the estimated timeframe?
Estimated delivery times are estimates and may occasionally be affected by courier delays, severe weather, public holidays or other circumstances outside our reasonable control.
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Returns & Refunds
Do you accept returns?
Yes. We offer a 14-day return period for eligible purchases, subject to our Returns & Refund Policy.
How do I start a return?
Contact CAPITUN customer support before sending the product back.
Please provide your order number and relevant product information so we can provide the appropriate return instructions.
Can I return an item if I change my mind?
Eligible online purchases may be returned in accordance with our 14-day return policy and applicable UK consumer rights.
The product should be returned according to the instructions provided by CAPITUN.
What if my product arrives damaged or faulty?
Contact us as soon as possible and provide your order information.
Where appropriate, we may arrange a repair, replacement, refund or another applicable remedy in accordance with UK consumer law.
When will I receive my refund?
Eligible refunds are processed in accordance with our Returns & Refund Policy and applicable law.
Once a refund has been processed, the time required for the money to appear in your account may depend on your bank or payment provider.
Do you charge a restocking fee?
No. CAPITUN does not charge a restocking fee.
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Products & Brands
Are the products genuine?
CAPITUN sources products from suppliers we trust.
We aim to provide accurate product information and only list products that we intend to fulfil through our supplier and distribution arrangements.
Do you sell products from Ninja, Philips and Shark?
Our range may include products from recognised brands such as Ninja, Philips and Shark, subject to availability.
These brands remain the property of their respective owners. CAPITUN is an independent retailer.
Are all products in stock?
Product availability can change.
Products displayed as In Stock are intended to be available for purchase, but availability remains subject to current stock and fulfilment conditions.
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Business Address
Can I visit your business address?
No.
CAPITUN is an online-only retail business.
Our business address is used for business correspondence, administration, returns and other business-related purposes. It is not a retail shop or showroom and is not open for customer visits or walk-in shopping.
Please contact us before sending any return or visiting the address.
Can I collect my order in person?
No, unless CAPITUN has specifically arranged this with you in advance.
Orders are processed for delivery according to our delivery policy.
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Customer Support
How can I contact CAPITUN?
You can contact us using the contact information provided on our Contact Us page.
For faster assistance, please include your order number when contacting us about an existing purchase.
What information should I provide about an order?
Please provide:
Order number
Name used for the order
Email address used at checkout
Product name
Details of your question or issue
Please never send your full card number or CVC.
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Privacy & Security
How is my personal information handled?
CAPITUN processes personal information in accordance with our Privacy Policy.
We use information where necessary to process orders, provide customer support, arrange delivery, process returns and refunds, maintain security and meet applicable legal obligations.
Do you store my full card details?
CAPITUN does not normally store complete payment card details.
Online payments are processed through Stripe’s secure payment infrastructure.
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More Information
For complete information, please visit:
Shipping & Delivery
Information about delivery times and fulfilment.
Returns & Refunds
Information about cancellations, returns and refunds.
Payment Policy
Information about Stripe payments and payment security.
Privacy Policy
Information about how personal data is handled.
Terms & Conditions
The terms governing use of the CAPITUN website and purchases.
Contact Us
Our customer support information.
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CAPITUN
Home & Kitchen · Appliances · Everyday Living
Online Retailer | United Kingdom
Secure Stripe Checkout · Free UK Delivery · 14-Day Returns
