Payment Policy
Last updated: 13 August 2026
At CAPITUN, all online payments are processed securely through Stripe.
We use Stripe to provide a secure and reliable payment experience for customers purchasing products through our online store.
Secure Stripe Checkout
When you proceed to checkout, your payment is securely processed through Stripe’s payment infrastructure.
CAPITUN does not require or store your complete payment card details on our website.
Payment information is handled by Stripe in accordance with its security and privacy practices.
Accepted Payment Methods
The payment methods available at checkout may include supported:
Visa
Mastercard
American Express
Other payment methods displayed by Stripe at checkout
The exact payment options available may depend on your device, browser, location and Stripe’s availability.
Payment Currency
All CAPITUN product prices and payments are processed in:
British Pounds Sterling (GBP / £)
The total amount payable will be displayed before you complete your purchase.
Payment Confirmation
After a successful payment:
Your payment is processed by Stripe.
Your order is recorded by CAPITUN.
You receive confirmation of your order.
Your order proceeds to fulfilment according to our delivery policy.
If a payment cannot be completed, the order may not be confirmed.
Payment Security
CAPITUN uses secure HTTPS/SSL technology throughout the website and Stripe’s secure payment infrastructure for online transactions.
We do not ask customers to send complete card details by email, telephone or other unsecured methods.
For your security, never send your full card number, CVC or other sensitive payment credentials to CAPITUN by email or through customer support.
Failed Payments
If your payment is declined or cannot be completed, please check that:
Your card details are correct.
Your billing information is accurate.
Your card has sufficient funds.
Your card issuer has not blocked the transaction.
You may also try another payment method shown at checkout.
If you continue to experience problems, please contact our customer support team.
Payment Issues After Ordering
If you believe you have been charged but have not received an order confirmation, please contact CAPITUN with:
Your name
Email address
Order number, if available
Approximate payment time
Amount charged
Please do not send your full card number or CVC.
We will investigate the payment and order status.
Refunds
Eligible refunds are processed in accordance with our Returns & Refund Policy.
Where a refund is approved, it will normally be returned to the original payment method used for the purchase.
The time required for the refunded funds to appear in your account may depend on your bank or payment provider.
Fraud Prevention
Transactions may be subject to security and fraud-prevention checks.
CAPITUN may cancel or delay an order where there are reasonable concerns regarding payment security or suspected fraudulent activity.
If an order is cancelled after payment has been received, the applicable refund will be processed.
Stripe
Stripe is our payment service provider.
Stripe may process payment and transaction information in accordance with its own terms, privacy policy and security requirements.
For more information about how payment information is handled by Stripe, customers should review Stripe’s applicable privacy and service information.
Contact Us
If you have a question about a payment or checkout issue, please contact CAPITUN using the customer support details provided on our website.
CAPITUN
Online Home & Kitchen Retailer
United Kingdom
Secure checkout powered by Stripe.
Need Help?
Need help with your order, delivery, payment or returns? Our customer support team is happy to assist you.
CAPITUN
Unit 5 Southgate, Morecambe, LA3 3PB, United Kingdom
📞 +44 7512 379551
✉️ support@capitun.shop
Customer Support: Monday–Friday, 09:00–17:00
This is our business correspondence and returns address and is not a customer-facing retail store or walk-in location.
