Terms & Conditions
Last updated: 13 August 2026
Welcome to CAPITUN.
These Terms & Conditions govern your use of the CAPITUN website and purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing a product.
CAPITUN is an online retail business serving customers in the United Kingdom.
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1. About CAPITUN
CAPITUN operates as an online retailer specialising in home and kitchen products.
We source products from suppliers we trust and resell these products to customers through our online store.
We do not manufacture the products we sell unless expressly stated otherwise.
Where third-party brands are displayed on our website, those brands remain the property of their respective owners.
Brand names and trademarks are used only to identify the products offered for sale where applicable.
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2. Using Our Website
You agree to use this website only for lawful purposes.
You must not:
Use the website for fraudulent purposes.
Attempt to gain unauthorised access to our systems.
Interfere with website security or functionality.
Introduce malicious software.
Copy or misuse website content without permission.
Use automated systems to interfere with the website.
Provide false information when placing an order.
We reserve the right to restrict or terminate access where we reasonably believe the website is being misused.
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3. Product Information
We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.
Product information may include:
Product name
Images
Description
Specifications
Dimensions
Features
Price
Availability
Images are provided for illustrative and product-identification purposes. Actual product appearance may vary slightly because of screen settings, photography or manufacturer updates.
We do not guarantee that every product specification will remain unchanged where a manufacturer or supplier updates the product.
Where appropriate, customers should check the product specifications before placing an order.
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4. Product Availability
Products displayed on our website are subject to availability.
A product being displayed on the website does not guarantee that it will remain available indefinitely.
If a product becomes unavailable after an order has been placed and we are unable to fulfil the order, we will contact you and provide an appropriate solution, which may include a refund.
We will not knowingly accept payment for an order that we cannot fulfil without taking appropriate action to resolve the situation.
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5. Prices
All product prices are displayed in British Pounds Sterling (GBP / £) unless otherwise stated.
We take reasonable care to ensure that prices displayed on our website are accurate.
If we discover a genuine pricing error after you place an order, we will contact you before proceeding where appropriate.
If an order cannot reasonably be fulfilled at the incorrect price, we may cancel the order and provide a refund.
Any applicable delivery charges will be displayed before you complete your purchase.
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6. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After submitting an order, you should receive an order confirmation.
An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted for fulfilment in every circumstance.
We may need to cancel or reject an order in limited circumstances, including:
Product unavailability
Genuine pricing errors
Suspected fraudulent activity
Payment failure
Technical errors
Incorrect or incomplete order information
If we cancel an order after payment has been received, we will arrange the appropriate refund.
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7. Payment
Payments are processed through our secure payment provider, Stripe.
Available payment methods may vary depending on your device, location and Stripe’s supported payment options.
You must provide valid payment information when placing an order.
We do not normally store complete payment card details on our website.
Payment information is processed securely by the relevant payment provider.
An order will normally proceed to fulfilment once payment has been successfully authorised and confirmed.
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8. Delivery
CAPITUN currently focuses on deliveries within the United Kingdom.
Our standard delivery information is:
Shipping: Free UK Delivery
Order cut-off: 2:00 PM
Processing: 1–3 business days
Transit: 2–5 business days
Estimated delivery: 3–8 business days
Fulfilment days: Monday–Friday
Weekends and applicable non-business days are not normally counted as processing or fulfilment days.
Estimated delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Please refer to our Shipping & Delivery Policy for full delivery information.
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9. Delayed Deliveries
Delivery estimates may occasionally be affected by circumstances outside our reasonable control.
These may include:
Courier delays
Severe weather
Public holidays
Transport disruption
Incorrect delivery information
Events outside our reasonable control
If your order is significantly delayed, please contact us so that we can investigate the delivery status.
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10. Returns and Refunds
CAPITUN offers a 14-day return period for eligible purchases, subject to the conditions explained in our Returns & Refund Policy.
Customers should contact us before returning an item so that we can provide the appropriate return instructions.
Please do not send a return to our business address without prior instructions.
Our returns policy does not affect your statutory rights under applicable UK consumer law.
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11. Faulty or Incorrect Products
If a product arrives faulty, damaged, defective or materially different from what was ordered, please contact us.
Depending on the circumstances and applicable law, an appropriate remedy may include:
Repair
Replacement
Refund
Another appropriate remedy
Customers retain their statutory rights in relation to faulty or misdescribed goods.
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12. Business Address
CAPITUN operates as an online retail business.
Our business address is provided for business correspondence, administration, returns and other business-related purposes.
The address is not a retail shop, showroom or customer-facing premises and is not open for customer visits or walk-in shopping.
Customers should not visit the address to purchase products, collect orders or return products in person unless CAPITUN has specifically arranged this in advance.
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13. Third-Party Brands
CAPITUN may sell products manufactured by third-party brands.
Examples may include brands such as:
Ninja
Philips
Shark
These brands are owned by their respective trademark owners.
CAPITUN is an independent retailer and should not be understood to be the manufacturer or official owner of a third-party brand unless expressly stated.
Product warranties may be provided by the manufacturer, supplier or CAPITUN depending on the specific product and applicable terms.
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14. Intellectual Property
Unless otherwise stated, the content of the CAPITUN website, including:
Text
Graphics
Logos
Website design
Layout
Images
Software
Original content
is protected by applicable intellectual property laws.
You may use the website for personal shopping and lawful purposes.
You must not reproduce, distribute, modify or commercially exploit website content without appropriate permission.
Third-party trademarks and brand assets remain the property of their respective owners.
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15. Website Availability
We aim to keep our website available and functioning correctly.
However, we do not guarantee that the website will always be:
Available
Error-free
Free from interruptions
Free from technical issues
Temporary interruptions may occur because of maintenance, hosting problems, software updates, security issues or circumstances outside our reasonable control.
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16. Links to Third-Party Websites
Our website may contain links to third-party websites or services.
These links may be provided for convenience or additional information.
CAPITUN does not control third-party websites and is not responsible for their content, availability, security or privacy practices.
You should review the relevant third party’s terms and privacy policy before using its services.
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17. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
Nothing in these terms affects your statutory consumer rights.
To the extent permitted by law, CAPITUN will not be responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.
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18. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These may include:
Natural disasters
Severe weather
Transport disruption
Government action
Network or infrastructure failures
Cybersecurity incidents
Supplier disruption
Courier disruption
Other events outside our reasonable control
Where such an event affects an order, we will take reasonable steps to communicate with affected customers.
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19. Customer Responsibilities
Customers are responsible for providing accurate information when placing an order.
This includes:
Correct name
Correct delivery address
Correct postcode
Valid email address
Accurate contact information
CAPITUN cannot be responsible for delivery problems caused by incorrect information supplied by the customer.
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20. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Our Privacy Policy explains:
What information we collect
How we use information
Payment processing
Cookies
Analytics
Advertising technologies
Data retention
Your privacy rights
Please review our Privacy Policy before using the website.
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21. Cookies
CAPITUN may use cookies and similar technologies to provide essential website functionality, remember preferences, operate the shopping basket and checkout, and measure website performance.
Where applicable, consent will be requested for non-essential cookies and tracking technologies.
Please refer to our Cookie Policy for additional information.
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22. Changes to These Terms
We may update these Terms & Conditions from time to time.
Changes may be necessary because of:
Changes to our services
Changes to our website
Changes in payment providers
Changes in delivery arrangements
Changes in applicable law
Changes to our business operations
The latest version will be published on this page with the relevant update date.
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23. Governing Law
These Terms & Conditions are governed by the laws applicable in the United Kingdom, subject to the mandatory consumer protection rights that apply to your purchase and place of residence.
Nothing in these terms is intended to remove or restrict any statutory rights you may have as a consumer.
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24. Contact Us
If you have questions about these Terms & Conditions, your order, products, delivery, returns or payments, please contact CAPITUN using the contact details provided on our website.
CAPITUN
Online Home & Kitchen Retailer
United Kingdom
Customer Support:
Please use the contact information provided on our Contact Us page.
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25. Related Policies
For more information, please see:
About Us
Contact Us
Shipping & Delivery
Returns & Refunds
Privacy Policy
Payment & Security
Warranty Information
FAQ
Track Your Order
CAPITUN — Home & Kitchen
Serving customers across the United Kingdom.
Need Help?
Need help with your order, delivery, payment or returns? Our customer support team is happy to assist you.
CAPITUN
Unit 5 Southgate, Morecambe, LA3 3PB, United Kingdom
📞 +44 7512 379551
✉️ support@capitun.shop
Customer Support: Monday–Friday, 09:00–17:00
This is our business correspondence and returns address and is not a customer-facing retail store or walk-in location.
