Returns & Refund Policy
Last updated: 13 August 2026
At CAPITUN, we want you to feel confident when shopping with us. This Returns & Refund Policy explains how returns, cancellations and refunds are handled for purchases made through our online store.
CAPITUN is an online retail store serving customers in the United Kingdom. We source products from trusted suppliers and resell them to customers through our online store.
This policy applies to purchases made directly through the CAPITUN website.
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1. 14-Day Returns
We accept eligible returns within 14 days of the date you receive your order.
If you change your mind about your purchase, you can contact us within this period to request a return, subject to the conditions described below.
You do not generally need to provide a reason for cancelling an eligible online purchase during the applicable cancellation period.
To start a return, please contact our customer support team before sending the product back.
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2. How to Request a Return
To request a return, please contact us using the customer service contact details provided on our website.
Please include:
Your order number
Your full name
The email address used to place the order
The product you wish to return
The reason for the return, if applicable
Any relevant photographs if the product is damaged or incorrect
We will provide the appropriate return instructions after reviewing your request.
Please do not send products to our business address without receiving return instructions first.
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3. Return Conditions
Returned products should be:
In the condition in which they were received
Complete with their original accessories where applicable
Returned with original packaging where reasonably possible
Accompanied by the relevant order information
Customers may inspect goods as they reasonably would in a physical shop.
If a product has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, we may be entitled to account for any resulting reduction in value where permitted by applicable law.
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4. Faulty, Damaged or Incorrect Products
If your product arrives:
Damaged
Faulty
Defective
Incorrect
Missing important parts or accessories
please contact us as soon as possible.
Please provide your order number and, where appropriate, photographs or other information that helps us understand the issue.
We will review the issue and provide the appropriate solution in accordance with applicable UK consumer law.
Depending on the circumstances, the available solution may include:
Repair
Replacement
Refund
Other appropriate remedy
Your statutory rights are not affected by this policy.
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5. Change-of-Mind Returns
If you simply change your mind about an eligible purchase, you may request cancellation within the applicable 14-day period after receiving the goods.
After notifying us of your decision to cancel, goods should normally be returned within the applicable statutory timeframe.
The product should be returned in accordance with the return instructions provided by CAPITUN.
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6. Return Shipping
For a change-of-mind return, return shipping arrangements will be communicated when your return request is approved.
Where applicable UK consumer law requires CAPITUN to bear the return cost, we will do so.
If the customer is responsible for return postage for a change-of-mind return, this will be communicated clearly before the return is completed.
We do not charge a restocking fee.
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7. Refunds
Once an eligible return has been received and assessed, we will process the applicable refund.
Where a refund is due, it will normally be issued using the same payment method used for the original purchase, unless another method has been agreed or is required by law.
We do not normally issue cash refunds for online card purchases.
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8. Refund Timing
For eligible cancellations and returns, refunds will be processed within the applicable legal timeframe.
Need Help?
Need help with your order, delivery, payment or returns? Our customer support team is happy to assist you.
CAPITUN
Unit 5 Southgate, Morecambe, LA3 3PB, United Kingdom
📞 +44 7512 379551
✉️ support@capitun.shop
Customer Support: Monday–Friday, 09:00–17:00
This is our business correspondence and returns address and is not a customer-facing retail store or walk-in location.
